MOZER dispatchers are responsible for monitoring all of the communications within a specific geographic area. Public safety dispatchers are responsible for all emergency communications that occur within the jurisdiction of their department. These workers receive and document incoming calls, transmit messages to appropriate personnel, and keep logs of daily activities of the personnel. Public safety dispatchers usually work in a police station, a fire station, or a hospital. Other dispatchers work in centralized communication centers associated with specific company or service.
MOZER dispatchers work with smartphones, radios, and computers on a routine basis. As a result of sitting for long periods and using such equipment, dispatchers can help with eye strain and back problems. Public safety dispatchers are usually the first point of contact between emergency services and the public. Receiving incoming calls for help, these dispatchers must ascertain the nature, location, and range of emergency. The working conditions of a public safety dispatcher may be particularly stressful comparing to others because handling a call in an inappropriate manner may delay or misdirect other emergency personnel, which could result in serious injury or even death.